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Frequently Asked Questions
What is A Star Diamonds' approach to bespoke jewellery?
At A Star Diamonds, we believe in creating truly personal pieces, not mass-produced jewellery. Our expert gemologists and artisans work closely with you, ensuring a transparent, tailored experience from start to finish. With in-house craftsmanship in Hatton Garden, we guarantee exceptional quality and a seamless, enjoyable journey to your perfect ring.
Do you offer bespoke engagement rings and wedding bands?
Yes! We specialize in custom-made engagement rings and wedding bands, crafted in our Hatton Garden workshop to your exact specifications.
How can I ensure my diamond is 100% ethical?
All our diamonds are ethically sourced, adhering to strict international standards. For added assurance, we also offer lab-grown diamonds, which are physically and chemically identical to natural diamonds while being 100% conflict-free.
How Much Does Engagement Ring Insurance Cost?
The cost of engagement ring insurance varies based on factors like the ring’s value, your location, theft risk, and policy deductibles. Typically, it ranges from 1-3% of the ring’s value.
For accurate coverage, get your ring professionally valued by a jeweler. This process may take a few days to weeks, and you’ll receive a valuation document detailing the ring’s features and worth. Revaluation every 3-5 years is recommended to keep your insurance up to date.
How long does it take to craft a ring?
- Our rings typically take 2-4 weeks to create. If you need yours sooner, let us know, and we’ll do our best to accommodate your timeline.
How much should I spend on an engagement ring?
There’s no set rule—rings can be crafted to suit a range of budgets. A classic 0.30ct solitaire ring starts at around £1,400, with prices varying based on design and diamond size. If you have a budget in mind, our team can guide you on the best options.
What’s the difference between an engagement ring and a wedding ring?
An engagement ring is traditionally given during a proposal and usually features a prominent centre stone. A wedding ring is exchanged on the wedding day and tends to be a simpler band that complements the engagement ring. Many couples choose to pair both rings for a timeless bridal set.
What are the most popular engagement ring styles at A Star Diamonds?
Our clients love the elegance and craftsmanship of:
- Solitaire rings – minimal, timeless, all about the diamond
- Oval hidden halo diamond band rings – a soft, sparkling statement
- Elongated radiant cuts – modern, sleek and full of fire
- Cushion cuts – romantic and vintage-inspired
- Elongated radiant diamond pavé rings – combining brilliance and contemporary design
- Elongated cushion rings with a mix of marquise and round diamond bands – a unique blend of shapes for added flair and character
We also offer fully bespoke designs to suit your style.
I don't love my ring — can I return it?
As every ring is made-to-order and often customised, we don’t accept returns. However, our team works closely with you throughout the process to ensure your ring feels just right from the start. Need changes to your ring? No problem — just get in touch with our Hatton Garden jewellers. They’ll be more than happy to assist you and guide you through the next steps.
Does an engagement ring have to feature a diamond?
Not at all. While diamonds are classic, you’re free to choose gemstones like sapphires, emeralds, or rubies. We’ll guide you through the options to make sure your ring reflects your story beautifully.
How can I guess the right ring finger size without spoiling the surprise?
No need to stress — our specialists can estimate your partner’s ring size using their clothing size, height, or even a photo of their hand. And after the big ‘yes,’ we offer lifetime free resizing to make sure the fit is perfect.
Can you create a wedding ring to match my engagement ring?
Absolutely. Whether you have a classic design or a heirloom piece, we can craft a wedding band that complements it flawlessly — from metal colour to band width and stone settings. For a perfect match, we may need your engagement ring during the process.
What are your opening hours?
We’d love to welcome you to our Hatton Garden showroom! We’re open:
Monday – Saturday: 09:30 – 17:30
Sunday: 11:00 – 15:30
Feel free to visit us and explore our exquisite collection—we’re here to help you find the perfect piece!
PAYMENT - Frequently Asked Questions
How do you price your engagement rings and jewellery?
- At A Star Diamonds, we believe in honesty and transparency. When you create a bespoke piece with us, we’ll provide a clear breakdown of costs—no hidden fees, just fair pricing.
Our engagement and wedding rings have a set price for the metalwork, craftsmanship, and any small diamonds used, with the main diamond or gemstone cost added separately. Bespoke pieces follow the same structure, so you always know exactly what you’re paying for.
By crafting everything in-house, we ensure exceptional quality while keeping prices fair.
Which payment methods do you accept?
We want to make your shopping experience as smooth as possible! We accept:
- All Major Debit & Credit Cards
- PayPal
- Bank transfers (in-store only)
- Cash (in-store only)
If you need an alternative method, just reach out—we’re happy to help!
Can I pay in installments?
Yes, absolutely! If you’re ordering in-store, over the phone, or via email, you can pay in installments, as long as the full amount is settled before collection or delivery. Orders take around 2-4 weeks to craft, and if you need more time, we can securely store your ring until you’re ready.
Online purchases require full payment at checkout, but if you need a more flexible option, just get in touch—we’d love to help.
Once I’ve received a quote, can the price change?
Your quote is locked in for 14 days, so you have time to decide. After that, prices may change due to fluctuations in diamond and metal costs. We always strive to keep our pricing fair and will honor any order placed within the quoted period.
Are there any hidden charges for bespoke orders?
Never! We’re upfront about all costs, and you’ll always know exactly what you’re paying before you place your order.
Our bespoke rings are priced just like our classic designs, with clear flat fees for any personal touches like engraving or extra embellishments. Your consultant will go through everything with you, so there are no surprises—just a smooth and enjoyable experience!
How can I contact you?
We’d love to hear from you! Whether you have questions, need guidance, or want to book a consultation, our team is here to help.
Visit Us: Unit 8 , 99 Hatton Garden, London EC1N 8NX
Call Us: +44 (0) 203 903 8855
WhatsApp: +44 (0) 7951 704 745
Or simply fill out our contact form — and we’ll get back to you as soon as we can.
